FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We offer free shipping to US 48 states. For Canada and other countries, please send us an email at contact@fengepro.com or submit our contact us form.
Do you have local warehouses?
Yes, we have two warehouses in the US. One is in CA and the other in GA.
How quickly will my package arrive?
Orders are normally shipped within 2 business days from our local warehouses. And the estimated delivery time is 2-4 business days.
Do I pay for shipping？
No. We offer free shipping to US 48 states.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, American Express, Discover, JCB, Diners Club, Venmo and Apple Pay.
I ordered the wrong size or color, what could I do？
As long as your order hasn't been shipped, we can help you change your information — please get in touch with us and our support team will get back to you ASAP.
Can I cancel order?
Yes, please get in touch with us. Email: contact@fengepro.com
Do you accept returns?
Yes, All FENGE order(s) can be free to return for product quality problems within 30 days of date of purchase (return period).
How can I issue a return?
You can fill in the return form in our return policy page or email us at contact@fengepro.com. Please provide the information with an order number, reason for return, and photos. We will reply with it within 24 hours.
Products
Below are some common questions about our products
Are FENGE monitor stands easy to assemble?
Yes! Most FENGE stands come with simple instructions and can be set up in just a few minutes.
What materials are used in FENGE products?
FENGE products are made from high-quality materials like thickened MDF, steel, and acrylic for durability and stability.
Do FENGE monitor stands support heavy monitors?
Yes! Depending on the model, FENGE stands can support between 55 to 110 lbs, enough for monitors, laptops, and printers.
Are there color options available for FENGE products?
Some FENGE models come in multiple colors like Black, Oak, Walnut, and White. Please check the product details for options.
Do FENGE stands help with cable management?
Yes! Many FENGE stands feature smart designs like open compartments or cable openings to keep your workspace tidy.