Payment Policy

Payment

Payment Methods

PayPal and Credit Card are our preferable payment methods on www.fengepro.com. You can also use alternative payment methods - such as a bank wire transfer. If you want to use a bank wire transfer, please contact us at customer support with your order details to get our bank information.

Payments may be declined or returned to you, at Fenge’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any product, your account, credit card, or other payment mechanisms will be charged upon approval by Fenge, regardless of when your purchase is expected to ship.

If any credit card chargeback of any amount is issued on an order, the limited warranty for that order will be paused until the chargeback has been resolved.

Why has my payment been declined?

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:

1. The name and address of the cardholder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.
2. Your card has reached the limit for internet transactions.
3. The transaction page has timed out.
4. Leaving the page before finishing the check-out procedure.

Tax

For US orders:

We collect sales tax within the US according to the law. 

For Canada orders:

1. Federal Sales Tax: known as Goods and Services Tax (GST) or Harmonized Sales Tax (HST). The GST and HST are administered jointly and commonly referred to as simply GST/HST. Whether GST or HST applies depends on the particular province or territory.
2. Provincial Sales Tax: known as Provincial Sales Tax (PST), Quebec sales tax (QST), or Retail Sales Tax (RST), depending on the province. Not all provinces have a provincial sales tax regime. Whether PST, RST, or QST applies depends on the particular province.

Sales Tax Type	Provinces/Territories
GST Only	Alberta (5% GST) Nunavut (5% GST) Northwest Territories (5% GST) Yukon (5% GST)
GST and PST/RST/QST	British Columbia (5% GST + 7% PST) Manitoba (5% GST + 7% RST) Quebec (5% GST + 9.975% QST) Saskatchewan (5% GST + 6% PST)
HST Only	Ontario (13%) New Brunswick (15%) Newfoundland (15%) Nova Scotia (15%) Prince Edward Island (15%)

 

Refund

Refund Time

If you are approved for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days. 

Orders

Orders Flagged as Fraud

If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and to refund your order. If you feel that a refund was made by mistake, please contact us at customer support.

Contact

Contact Information

Questions about the payments or tax, or any other comments, please send to us at contact@fengepro.com.


Last Updated: March 2024